When we think about the patient journey, we usually start at the front door of a medical campus. But where their experience really starts is in the car. Creating a positive parking experience has the power to improve customer satisfaction. Imagine if a patient visiting a medical facility could obtain appointment and parking information on their phone before they leave home, be guided right to an open space upon entering the parking facility and pay via mobile app and arrive at their appointment less stressed and more relaxed?
I'd love to talk to you about how parking design and technology can enhance the patient experience at the Healthcare Facilities Symposium and Expo, September 18-20 in Austin!